Privacy Policy Statement

Privacy Policy Statement (“Statement”)

Hong Kong Export Credit Insurance Corporation (“Corporation”, “we”, “us” or “our”, including our successors and assigns)

We pledge to comply with the requirements of the Personal Data (Privacy) Ordinance (Cap 486, Laws of Hong Kong) (“PDPO“). In doing so, we will ensure compliance by all our staff and operations with the standards of security and confidentiality by law.

Information collection

We may collect personal information from time to time such as the name, address, telephone number, fax number, business title, email address, etc. about individual contact persons of your companies (“Personal Data”) when you submit applications to the Corporation, attend our functions, provide goods and services to us or communicate with us.

If the necessary Personal Data is not provided, we may be unable to process your applications or requests, or to provide or continue to provide services. Where you provide to us Personal Data relating to another person (including any individual contact person, employee or representative of your companies), you should obtain that person’s prior consent and provide a copy of this Statement to him/her so that he/she is aware of how we may use his/her Personal Data.

In addition to collecting personal data for the purposes of providing services, we may also collect personal data for purposes relating to employment, recruitment and administration of our business, including personal data relating to job applicants, employees and service providers who provide services or support to us in connection with our operations.

Use of information

We may use Personal Data for the following purposes (or any of them) from time to time:

(a) processing your applications or requests, and providing services to you;
(b) following-up your enquiries;
(c) entering and enforcing agreement with you;
(d) sending you information and promotional materials regarding our services;
(e) complying with any laws, regulations or guidelines issued by regulatory or other authorities; and
(f) purposes relating to any of the above.

If you do not wish to receive information or promotional materials from us, please e-mail to us at [email protected], or click “unsubscribe” in the respective promotional email or write to us (see below for contact details).

Web logs

When you visit our website, a record of your visit is made as a “hit”, which may show your Internet Protocol (IP) address and the pages you have visited. No personally identifiable information is collected under this circumstance. We use such information for statistical purposes, and for the purposes of maintaining and improving our website.

Use of cookies

“Cookies” will be stored in the web browser of your computer if you have enabled the function. A “cookie” is a piece of information sent from a website while you are browsing a website. It records your preferences and stored in your web browser. We use cookies to track users’ visits to the website to provide better user experience and customized services. We will not use cookies to collect any personal data from you. You can disable the cookies on your web browser but if you disable cookies, you may not be able to use some of the features on our website such as selecting the preferred language.

Data security

We use encryption technology to encrypt data during network transmission to protect your personal information. All such information you provide us that is stored electronically is password-protected. Personal Data collected and held by us is placed in restricted areas, and access to it is restricted to authorised personnel only.

Voice recordings

We may record telephone conversation between you and our staff. The recordings may be used for service quality control, or for purposes relating to the subject matter of the conversation or other purposes relating to our services. All recordings are our sole property.


We have installed closed-circuit television (CCTV) systems on our premises that are open to the members of the public for security and property management purposes including safeguarding public and staff safety, and protection of assets.

Data disclosure

We keep all Personal Data confidential but may disclose or transfer the Personal Data to the following classes of persons or any one of them (whether within or outside Hong Kong) from time to time for the purposes set out above:
(a) our service providers, insurance brokers, banks, financiers, trade associations, global export credit agencies, liquidators, receivers and debt collectors;
(b) persons who owe a duty of confidentiality to us, including accountants, auditors, legal advisers and other professional advisers engaged by us;
(c) persons to whom we are under any obligations or requirements to disclose Personal Data by any laws, regulations or guidelines issued by regulatory or other authorities or law enforcement agency, or by any court or judicial body; and
(d) persons to whom we are required to disclose personal data by any policies and measures implemented by us for prevention or detection of money laundering, terrorist financing or other unlawful activities or suspicious activities.

Links to other websites

Our website may, from time to time, contain links to other websites for your convenience. We have no control of and are not responsible for these websites or the content thereof. Please note that this Statement only applies to our website and does not apply to other websites. Once you leave our website, the protection of data privacy and your exposure to cookies on the other website are not our responsibility. You are advised to refer to the privacy policy and practices of the relevant website.

Data retention

We maintain and execute retention policies for records containing personal data to ensure that personal data is not kept longer than is necessary for the fulfillment of the purposes for which the data is collected or is to be used.

Access and correction of Personal Data

Under the Personal Data (Privacy) Ordinance, an individual has the right to request access to his/her Personal Data and require us to correct any incorrect Personal Data. Such data access request or data correction request should be made in writing and sent to our Compliance Officer by email to [email protected] or by post to Hong Kong Export Credit Insurance Corporation, 2/F., Tower 1, South Seas Centre, 75 Mody Road, Tsimshatsui East, Kowloon, Hong Kong. We have the right to charge a reasonable fee for the processing of any data access request.


We reserve the right to update, revise, change or modify this Statement from time to time by posting or inserting notices located on particular pages on our websites to that effect. Any amendments to this Statement will be effective upon such posting or notice being made. Please visit this page from time to time to review any amendments to this Statement and its effect on your use of our websites. Your continued use of our websites will amount to your acceptance of such amendments.

English version and Chinese translation

This Statement is written in English language with a Chinese translation. If there is any discrepancy or conflict between the English and the Chinese versions, the English version shall prevail.